We’re Working on a Fix with Comcast Email Access
We’re aware that some SaneBox users with Comcast email accounts are experiencing connection issues. This is due to Comcast temporarily blocking our IP addresses.
Here’s the good news:
- We’re actively working with Comcast to get SaneBox permanently whitelisted on their email servers.
- Our system automatically retries connections, so you shouldn’t need to take any action.
- Your email filtering will resume as soon as the connection is restored.
How You Can Help:
- Tweet Comcast! If you have a Twitter account, please tweet at Comcast to request whitelisting SaneBox. We’ve included a suggested tweet below:
“@comcast @ComcastCares I rely on @sanebox to manage my inbox, but you keep blocking their access! Please whitelist SaneBox for a more sane email experience. #whitelistIP #givemebackmysanity #saneboxfamily https://bit.ly/3w1Eazs”
Together, we can get this resolved!
We appreciate your patience and support.