AADSTS50020: User account from identity provider ‘live.com’ does not exist in tenant.

Having Trouble Connecting SaneBox with Your Free Microsoft Account?

This guide will help you resolve the error “AADSTS50020” when trying to connect SaneBox to your free Microsoft account.

The Problem:

You might see this error because you’re using the “Office365” button while having a free Microsoft account (like Hotmail, Outlook.com, or MSN.com). This button is meant for those with paid Office 365 Business subscriptions.

Fixing the Error:

Here’s how to connect SaneBox with your free Microsoft account:

1. Go to your SaneBox settings: Settings.
2. Click on “Server” .
3. Under “Host,” click “Change.”
4. Select “Hotmail (Outlook)” from the dropdown menu.

Still Having Trouble Logging In?

If changing the server settings doesn’t work, our friendly support team is here to help! Contact them at Contact Us.

Everything’s Set Up, But I Get the Error?

Instead of using the “Office365” button, simply type in your entire email address manually. You’ll see an example of this in the image below.

By following these steps, you should be able to connect SaneBox to your free Microsoft account without any issues!