Understanding SaneBox Error Messages
This guide explains common error messages you might encounter with SaneBox and how to troubleshoot them.
General Errors
SaneBox sometimes encounters issues connecting to your email account. These are often temporary and resolve on their own. However, if you see an error message for several hours, contact our support team.
Here are some common error messages:
- “SaneBox has been unable to process your account…“ (followed by a reason) - This can be caused by routine email server maintenance or temporary issues.
Errors Requiring Action
Some errors require you to take action to fix the problem. Here are a few examples:
- “Your SMTP Settings are not working…“ - Update your SMTP settings in your SaneBox Dashboard under Settings > General > Server. You can find your SMTP settings in your email software app.
- “SaneBox has been unable to process your account…due to receiving quota exceeded errors…“ - This means your email storage is full. Delete some emails to free up space. Consider using SaneAttachments to reduce attachment storage usage: link to SaneAttachments.
Disabled Messages
These messages indicate a problem with your SaneBox account that prevents it from working correctly.
- Billing Disabled: Update your payment information.
- Invalid Credentials: Check your username, password, or iCloud/OAuth details.
- Downgraded: You downgraded your plan, which might disable some features.
- Missing Label/Sane Label Deleted: Recreate the missing label.
- Subscription Lapsed: Renew your subscription.
Fix for All Disabled Messages: Contact our support team if you’re unsure how to resolve the issue.
Email Server Change
If you switched email providers, update your email server information in SaneBox: link to updating email server information.
For more information on any error message:
Visit our Privacy page: link to SaneBox Privacy Page.