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Outlook: Why can't I see my Sane folders?

Having trouble finding your SaneBox folders in Outlook?

Some folks need to “subscribe” to them after signing up. Don’t worry, it’s easy!


Here’s how:

  • Open your Outlook settings.
    • Click on “Tools” then “IMAP Folders.”
  • Find the “Query” button.
    • Click it to see a list of all your folders.
  • Spot your SaneBox folders!
    • Select the ones you want to see (like “SaneLater”) and click “Subscribe.”
  • Hit OK.
    • Boom! Your SaneBox folders should now appear in your Outlook list.


Still not seeing them?

No problem, we’ve got your back. Just send an email to our support team at support@sanebox.com and we’ll help you out.