Your Emails Stay Secure on Your Server
SaneBox prioritizes your email security. Here’s what you need to know:
- No Downloads or Uploads: SaneBox works directly on your email server, ensuring your emails never leave your provider’s secure environment.
- Server-Side Sane Folders: Your “@SaneLater” and other SaneBox folders exist on your email server, just like your Inbox and Sent folder. This allows you to access them from any device or email client.
Finding Your Sane Folders in Outlook for Mac
1. Expand the Folder List: Click on your email account to expand the folder list and reveal all available folders.
2. Perform a Send/Receive: After expanding the folder list, initiate a “Send & Receive” action. This should refresh the list and display your SaneBox folders alongside your other email folders.
Optional Steps for Additional Email Clients (Including Older Outlook for Mac)
Some email clients, including older versions of Outlook for Mac, might require an additional “subscribe” process to show certain IMAP folders. However, this is typically not necessary for modern email clients.
If you’re using an older version of Outlook for Mac (pre-2019) and encounter syncing issues:
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Disable “New Outlook” View: Go to the Outlook menu and uncheck the “New Outlook” option. This will revert to the classic view, which might display your SaneBox folders more reliably.
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Re-add Your Email Account (if necessary): If the classic view doesn’t resolve the issue, try removing and re-adding your email account within Outlook. This can sometimes refresh the folder list.
Remember: Before removing your email account from any client, it’s wise to create a backup to ensure your emails are safe.
Note: The provided screenshots might be outdated for the latest versions of Outlook for Mac. We’ve focused on providing clear textual instructions for the core steps.