Gmail Specific: What does the message "We cannot access your [Gmail]/Spam folder" mean?

Unable to Find Your Spam Folder in Gmail?

If you’ve hidden your Spam folder in Gmail, it won’t be visible in your inbox.

Here’s how to unhide it:

1. Go to your Gmail Settings (link to Gmail settings).
2. Locate the Spam label and check the box next to “Show in IMAP”.

Need Help?

If you still have trouble finding your Spam folder, feel free to submit a support request (link to SaneBox support request) and we’ll be happy to assist you further.